Beta
Knowmax
4.5
33

Not Claimed

Knowmax is a knowledge management software that helps enterprises and brands achieve their CX goals by enabling a consistent knowledge flow across assisted and digital channels.
Website
https://knowmax.io/
Developer
Knowmax
Category
Collaboration & Productivity、Content Management
Suitable for enterprise
Startups、SMEs、Agencies、Enterprises
HQ Location
Gurgaon, Haryana
Year Founded
2017
Number of Employees
17
Twitter
@knowmax
Strengths
  • AI-powered

    Leverages AI to provide personalized customer support

  • Omnichannel

    Supports multiple channels for customer interactions

  • Analytics

    Provides detailed analytics for customer support performance

Weaknesses
  • Pricing

    Pricing may be high for small businesses

  • Integration

    May require additional integration efforts with existing systems

  • Customization

    May not offer enough customization options for some businesses

Opportunities
  • Growing demand for AI-powered customer support solutions
  • Opportunity to expand into new markets and industries
  • Opportunity to form partnerships with other SaaS providers
Threats
  • Facing competition from other established SaaS providers
  • Rapidly evolving technology may make current solutions obsolete
  • Economic downturns may reduce demand for SaaS solutions

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https://knowmax.io/
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What are the pros and cons of the current application?
How are users evaluating the current application?
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Review Distribution

  • 👍
    High - rated users

    Easy to build and maintain decision trees, navigation-friendly, real-time analytics, proactive enhancement requests.Not applicable.

  • 🤔
    Average - rated users

    Wonderful experience using and curating content with different methods to share information, search option with filters.Rating option needed to be more automated.

  • 👎
    Low - rated users

    Everyday uses for frontliners handling customer requests.Not applicable.

Media

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Knowmax Plan

Knowmax offers three pricing plans starting at $15/user/month with increasing features and capabilities for each version.
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