Keatext is a CX analytics solution that uses AI to provide predictive recommendations for improving customer satisfaction. It analyzes customer responses from various sources and helps organizations make data-driven decisions to become more customer-centric. Key features include contextual recommendations, customizable dashboard, sentiment categories, topic and opinion heatmap, and shareable reporting. The cloud-based application requires no advanced setup or training. Keatext is trusted by companies in over 10 industries and has helped improve customer experience KPIs.