Grasshopper
4.1
617
Grasshopper is a virtual phone system designed for entrepreneurs and small businesses. It offers local, toll-free, and vanity phone numbers, the ability to port in existing phone numbers, unlimited business calls and texts, call forwarding to any device, unlimited extensions and custom greetings, voicemail and transcription delivered to email, and mobile and desktop apps for Android, iOS, Mac, and Windows. Plans start at $26 per month and there is a free 7-day trial available.
Strengths
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Ease of use
Intuitive interface and simple setup process
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Flexibility
Can be used on any device and integrates with other tools
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Scalability
Can handle large volumes of calls and users
Weaknesses
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Limited features
Lacks advanced call center features such as call monitoring and recording
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No video conferencing
Does not offer video conferencing capabilities
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No international numbers
Does not offer international phone numbers
Opportunities
- Potential to add more advanced call center features
- Opportunity to offer international phone numbers
- Potential to partner with other SaaS providers to offer integrated solutions
Threats
- Facing competition from other virtual phone system providers
- Potential decrease in demand due to economic factors
- Potential security breaches or data leaks
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Review Distribution
-
👍
High - rated users
Affordable price and easy to discover through advertising.Lacks certain features like call recording and multi-level greeting menu.
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🤔
Average - rated users
Affordable price and good value compared to competitors.Marketing budget could have been better spent on feature development.
Media
Grasshopper Plan
Grasshopper offers three pricing plans starting at $26/month with varying features such as toll-free numbers and call forwarding.
Solo
26
per account, per month
(1) local or toll free number with up to (3) extensions plus other great features with unlimited, domestic voice minutes. Unlimited text messaging and Read-Your-Voicemail (transcription) with each included phone number.
Partner
44
per account, per month
(3) local or toll free numbers with up to (6) extensions plus other great features with unlimited, domestic voice minutes. Unlimited text messaging and Read-Your-Voicemail (transcription) with each included phone number.
Small Business
80
per account, per month
(5) local or toll free numbers with unlimited extensions plus other great features with unlimited, domestic voice minutes. Unlimited text messaging and Read-Your-Voicemail (transcription) with each included phone number.
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