Fuze
3.6
314

Not Claimed

Fuze is a platform that enables people to communicate and collaborate seamlessly across different devices and locations. It aims to improve productivity and empower the modern workforce.
Developer
Fuze
Category
Collaboration & Productivity
Suitable for enterprise
Enterprises
HQ Location
Boston, MA
Year Founded
2006
Number of Employees
181
Twitter
Strengths
  • Unified Communications

    Combines voice, video, messaging, and collaboration tools in one platform

  • Global Reach

    Supports international calling and messaging with local numbers in over 100 countries

  • Customizable

    Flexible APIs and integrations allow for tailored solutions to fit specific business needs

Weaknesses
  • Pricing

    Can be more expensive than some competitors, especially for larger organizations

  • User Interface

    Some users find the interface to be cluttered and difficult to navigate

  • Reliability

    Occasional reports of call quality issues and service outages

Opportunities
  • Growing trend towards remote work creates increased demand for unified communication solutions
  • Opportunity to expand integrations with other popular business tools to increase functionality
  • Potential to incorporate artificial intelligence to improve user experience and automate tasks
Threats
  • Crowded market with many established competitors and new entrants
  • Increased scrutiny on data privacy and security could impact user trust and adoption
  • Potential for increased regulation of unified communication platforms could impact business operations

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https://www.fuze.com/
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Review Distribution

  • 👍
    High - rated users

    Fuze is a fully featured UC in the cloud, providing telephone calls (with a full backend of call flows, agents, incoming, outgoing, etc), collaboration and meetings (from 1 to thousands of participants), voicemail, and multiple types of endpoints such as physical phones, SIP clients, Windows and Mac desktop client, Android and iOS mobile clients. It has all the features you need, without the headaches of managing PBXs and servers.Fuze is still developing its Browser based client, we would really like that because currently there isn't a way to run the Fuze "Desktop" experience on Linux. Once they finish the web client there will be that capability. Their customer support needs to be sized up a bit too, sometimes it takes too long to get things resolved (they get resolved, but the length of time needs to be reduced).

  • 🤔
    Average - rated users

    We came to Fuze from a home built system. As our company grew, our system became harder and harder to manage and we started to have outages because of the stress that was put on our servers. When we switched over to Fuze I set myself on their outage alerts and although I was alerted to an outage or service disruption, I only felt the impact of an outage twice in three years.If you call in on the support line, you will get a company called answer one which will create a ticket for you. You can get people on the line when you have an emergency, but I've only been able to get a person transferred to me twice. The other times they called back within an hour. It is not easy to understand what you are being billed for, so the bill can creep up with stuff that you no longer need. You don't have control over provisioning your phones. You have to call in or submit a ticket and although the SLA for those types of requests is 48 hours it is hardly reached if you don't follow up. I've had to wait for more than a week which meant that our new hires got to do busy work for at least 4 days after training. Reports are inaccurate. For our call floors, we pay bonuses based on the amount of work that the agent puts in. The report have been inaccurate enough times that we now have to verify that the report is running after we run the report.

  • 👎
    Low - rated users

    I use fuze every day at work, I chat with my colleagues, call them and video them all the time. Always work great! My favorite tool is the search option where you can see something said before and be able to sort it out with the work and the person or group you got the message from, it is almost impossible to forget something, if you know the key word, how said it, it's going to pop up! The friendly front end it's amazing you can set a profile, check your audio and mic! I highly recommend this app!.Well the only thing that I could said I've had issues with. Will be the notification system, sometimes I get the notifications late, I assume that also has to do with my internet connection... not sure. Other than that I think is a great tool.

Media

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Fuze Plan

Fuze offers a tiered pricing model with three versions, ranging from $20-$35 per user per month, with increasing features.
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