Review Distribution

• 👍

  High - rated users

  DocuWare has an incredible administration tool, allowing you to create multiple access profiles, with rules for viewing and writing, allows you to create several file trays for separation and organization of them, among others features. The graphic interface of the Web part is very easy to understand, without a lot of unnecessary information, after only what the user needs to filter and find their documents. Importing documents into DocuWare is fantastic, you can do this by simply printing the document through the DocuWare printer, a supplement that sends the document directly to the user's default tray, or to a certain tray if rules are created for it. You can also import documents into DocuWare simply by placing them in a certain pre-defined folder, which is monitored by the system and automatically imports as soon as a document is placed there. There is also the possibility of using scanners to scan physical documents, as you can also manually import the documents already scanned into DocuWare.Regarding the tool there is nothing to complain about, but the support leaves something to be desired, DocuWare's own support takes some time to answer simple questions at times, but it has a vast documentation that can be used to remedy various types of doubts, often solving simpler problems without having to open a call for support.

• 🤔

  Average - rated users

  Docuware served a good purpose for our association for about six years and once you figured out the system, it was easy enough to use, albeit a bit 'clunky.' We used it primarily for uploading invoices and bills to be paid.It was challenging to find past invoices with this system. Docuware was not overly intuitive, so it took a fair amount of time to figure out how to access and pull up past invoices if there were questions about payment.

• 👎

  Low - rated users

  DocuWare is simple, easy, and effective. Our new users coming on board have no issues learning the ropes and quickly take control of their document trays and learn how to navigate the file cabinets with ease.The cost to increase storage while on the Grandfathered plan is expensive, but it allows us to have unlimited users. We currently needed to add to storage modules to house our data which is growing.

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