Conclude is a SaaS platform that helps companies manage incident management processes, support tickets, and bug tracking from Slack. It offers customizable no-code workflow apps that can be deployed in minutes, with a dedicated channel for each activity. It integrates with Jira, email, and web forms and provides MTTx Insights to detect trends over time. Conclude aims to raise visibility, increase engagement, and boost collaboration to respond to, resolve, and conclude all types of incidents, tickets, and issues faster. The incident management app allows users to create and manage incidents, communicate updates to stakeholders, use a timer feature, conclude incidents, and run post-mortems for continuous improvement.