Review Distribution

• 👍

  High - rated users

  The amount of customization and branding combined with the features available are incredible. The on-boarding was organized and efficient. Post support, success manager is great to work with. The continuous improvements every month to the platform show the commitment to evolving the platform.Due to the amount of features and customizations it can be a bit overwhelming unless you are in the system using it daily.

• 🤔

  Average - rated users

  It's very important for us for our end-users to find the database easy to use, as our potential audience is around 80,000. For the most part, users seem to find WebDAM easy to use. Administering, uploading photos and making simple changes are fairly easy to handle, although there are some situations where we do need help from WebDAM to figure out. The emails and blog are helpful for users to get to know the product better.- The single biggest feature problem that affects users, is that we aren't able to custom edit the email that goes out to users after they register. We aren't able to tell them their account will be not activated immediately -- and when you're in the business of providing assets, customers are generally in a panicked state of needing them. - We had a lot of trouble setting up permissions for different groups to view or not view folders that required extended tech support with WebDAM. Because the process of doing this is not intuitive, it is hard to share this information with other administrators here. - I would say that none of the feature suggestions we've send along have yet been implemented. So I do wonder what better, more important features other users of your product are sending that catch your eye.

• 👎

  Low - rated users

  We adopted Bynder because the interface was the most straightforward. Understanding that adoption would rely on the ease of use, Bynder was the easy choice. The sales experience was excellent, and the onboarding has been enjoyable and thorough. Christina's knowledge of the platform is fluid, and she helped usconfigure our site in a way that has required no reworks after the fact. Anne was our other onboarding partner who worked tirelessly to keep us on track and ensured we covered what was needed in the time allowed. It was enjoyable to work with both of them weekly throughout our onboarding. The end product is one we are very happy with, thanks to the work by Anne and Christina. In daily use, the UI paradigms between the modules of Bynder are consistent, easing adoption. The platform feels very well thought out and is enjoyable to use.Most of the glitches I encounter are in Safari and the Support team has relented more than once that I need to use Chrome. I find that answer unacceptable.

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