![](/appstore/product/aircall/aircall.png)
Aircall
4.2
1,752
Aircall is a cloud-based call center and phone system that integrates with popular productivity and helpdesk tools. It is designed to make phone support easy to manage and accessible for sales and support teams with 3+ users. Admins can add numbers from 100+ countries, scale teams according to seasonality, and gain insights through real-time analytics. Aircall is accessible by desktop and mobile app and is trusted by over 15,000 companies worldwide.
Strengths
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Easy to use
Intuitive interface and simple setup process
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Integration capabilities
Seamless integration with popular CRM and helpdesk tools
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Scalability
Flexible pricing plans and ability to add or remove users as needed
Weaknesses
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Limited features
Lacks some advanced call center features such as call monitoring and whisper coaching
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No SMS support
Does not offer SMS messaging capabilities
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No video conferencing
Does not support video conferencing
Opportunities
- Potential for future updates to add more advanced call center features
- Increasing demand for cloud-based phone systems
- Opportunity to expand into new markets outside of Europe and North America
Threats
- Competing with established players in the crowded cloud-based phone system market
- Potential decrease in demand for non-essential business services during economic downturns
- Increased scrutiny on data privacy and security could impact customer trust
Ask anything of Aircall with Workflos AI Assistant
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Aircall Plan
Aircall offers three pricing plans starting at $30/user/month with increasing features such as integrations, analytics, and advanced call center capabilities.
Essentials
30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
Unlimited users
Unlimited inbound calls (toll-free excluded)
Integrations and API
Smart queuing
Phone Support
Instant numbers
Custom music and messages
Opening hours
IVR (Vocal server)
Ring groups
Assign & comment calls
Call recording
Analytics
Conference call
Tags
Warm & blind transfers
Pause resume recording
Professional
50
User/Month (Billed Annually - 3 User Minimum)
Built to drive efficiency for scaling teams
All Essentials features, plus...
Salesforce integration
Advanced analytics and reporting
Live call monitoring
Dedicated Account Manager and Premium Support
Power Dialer
Unlimited concurrent calls
Queue callback
Call monitoring
Call whispering
Mandatory tagging
Live feed
One-to-one onboarding sessions
Custom
Contact for Details
Customized for the growth of complex businesses
All Professional features, plus...
Unlimited outbound calls *
Custom analytics
Custom onboarding
Access to API developer support
Service Level Agreement