Zultys Integrated Contact Center

3.8

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Zultys offers an easy-to-use, secure, and reliable platform for businesses of any size to streamline communication and increase productivity. Their Integrated Contact Center (ICC) solution includes advanced call routing, call recording, customizable agent scripts, integration with external tools, webchat capabilities, multimedia queue, and more. The ICC is fully integrated into Zultys Advanced Communicator (ZAC), which includes collaboration tools like IM, SMS messaging, video and conference calling, file and image sharing, presence alerts, webchat capabilities, and a mobile application.

Website

http://www.zultys.com

Developer

Zultys, Inc.

HQ Location

Sunnyvale, CA

Year Founded

2001

Number of Employees

161

Twitter

@Zultys_Inc

Strengths

Unified Communications

Integrates voice, video, chat, and email communications
Customizable

Flexible and customizable to meet specific business needs
Real-time Reporting

Provides real-time reporting and analytics for better decision-making

Weaknesses

Complexity

May be too complex for small businesses or those with limited IT resources
Cost

May be expensive for some businesses, especially with additional features and add-ons
Training

May require extensive training for employees to fully utilize all features

Opportunities

Growing demand for integrated contact center solutions
Increasing trend towards remote work may increase demand for unified communications solutions
Opportunity to integrate with other business applications for increased efficiency

Threats

Competitive market with other established players in the industry
Potential security risks with sensitive customer data
Regulatory compliance requirements may increase costs and complexity

Ask anything of Zultys Integrated Contact Center with Workflos AI Assistant

http://www.zultys.com

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