ZServiceDesk
4.4
1
ZServiceDesk is an IT Service Management and IT Asset Management Software that offers IT Automation, Chatbot, and Self-Heal platforms to help enterprises manage their day-to-day IT operations.
Strengths
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Customizable workflows
Allows for tailored ticket management processes
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Integrations
Can integrate with other software for seamless workflow
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Reporting
Provides detailed reports on ticket volume, response times, etc.
Weaknesses
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Limited customization options
Some aspects of the software cannot be modified
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Steep learning curve
May take time for new users to fully understand and utilize all features
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Limited mobile app functionality
Mobile app does not have all the features of the desktop version
Opportunities
- Can target industries or regions not currently utilizing the software
- Can expand integration options to appeal to more users
- Can enhance mobile app functionality to better compete with other software
Threats
- Other software providers offering similar services
- Decreased demand for software services during a recession
- Potential for data breaches or cyber attacks compromising user information
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ZServiceDesk Plan
ZServiceDesk offers three pricing plans: Basic ($15/user/month), Pro ($25/user/month), and Enterprise ($45/user/month) with increasing features and capabilities.
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
