Zoho CRM Plus | Workflos AppStore

Zoho CRM Plus

4.3

Request Demo

Not Claimed

Zoho CRM Plus is a unified customer experience platform that offers sales automation, visitor tracking, chat bots, customer service, project management, email marketing, social media, customer surveys, built-in AI, and unified analytics on one platform.

Website

https://www.capterra.com/external_click_sa/spotlight-visit-website/1/2127397/182207/cusloy/aHR0cHM6Ly93d3cuem9oby5jb20vY3JtL2NybXBsdXMvP3V0bV9tZWRpdW09Y3BjJnV0bV9jYW1wYWlnbj1aQ1JNUGx1cw==?ds=363CDD5F78C33E21C9A987A65A1475EFFDE3ACDA

Strengths

Customizable

Allows for extensive customization to fit specific business needs
Integrated

Offers a suite of integrated applications for sales, marketing, and customer support
Affordable

Pricing is competitive and offers a range of plans to fit different budgets

Weaknesses

Complex

Can be overwhelming for new users due to the extensive features and customization options
Limited Reporting

Reporting capabilities are limited compared to other CRM solutions
Limited Integrations

Integrations with third-party applications are limited compared to other CRM solutions

Opportunities

Continues to add new features and integrations to improve functionality
CRM market is growing, providing opportunities for increased market share
Opportunities for expansion into international markets

Threats

Intense competition from established CRM solutions and new entrants to the market
Economic downturns can lead to decreased demand for CRM solutions
Increased concerns over data security and privacy can lead to decreased trust in CRM solutions

Ask anything of Zoho CRM Plus with Workflos AI Assistant

Apolo

Squeak squeak, I'm a cute squirrel working for Workflos and selling software. I have extensive knowledge of our software products and am committed to providing excellent customer service.

What are the pros and cons of the current application?

How are users evaluating the current application?

How secure is the current application?

Review Distribution

👍

High - rated users

Zoho CRM has the same functionality as other industry-leading CRMs, but at a fraction of the cost. They provided excellent customer service and didn't seem to care that we were a relatively small client.It took a lot of time and some third-party solutions (IFTTT and Zapier) to integrate with some of the other marketing systems we used in our business. While we could have probably replaced them with other Zoho products, as a small business it wasn't immediately feasible.
🤔

Average - rated users

The app offers very good functionality and some excellent features such as its preset analytics that make performance mgmt a much easier job. Additionally, it offers the capability to extend your capability with other Zoho apps such as projects.Despite the functionality it offers, it does not provide a unified journey for potential customer interactions. It does not actually help you actively manage your CRM processes. Furthermore, instead of working with Gsuite, it tries to force you to send and receive emails from within the CRM with inferior functionality (no signature capability...).