ZIWO
4.7
29
Cloud-based contact center software with omnichannel capabilities including WhatsApp, voice, and SMS. Accessible on desktop, mobile, and web with full API integration and CRM plugins. Can connect real or virtual agents and offers virtual phone numbers in any country.
Strengths
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Integrations
Seamless integration with various CRMs and other tools
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Scalability
Easily scalable to meet growing business needs
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Flexibility
Customizable to fit specific business requirements
Weaknesses
-
Pricing
Pricing may be too high for small businesses
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Complexity
May require technical expertise to set up and use
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Limited features
May not have all the features required by some businesses
Opportunities
- Growing demand for cloud-based call center solutions
- Opportunity to expand globally and reach new markets
- Opportunity to form partnerships with other SaaS providers
Threats
- Intense competition from other cloud-based call center solutions
- Security concerns may deter some businesses from using the product
- Changing regulations and compliance requirements may affect the product's viability
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https://www.ziwo.io/
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ZIWO Plan
ZIWO offers a pay-as-you-go pricing model with three versions, starting at $0.03 per minute, with additional features available at higher tiers.
Cloud Business Phone System
40
1 User Per Month
Minimum of 3 users.
Ideal for non-customer facing teams or receptionists
Cloud PBX
Standard IVR
Inbound Roaming Agent
Cloud Contact Center
109
1 Agent Per Month
Ideal for Call Center
Voice-SMS-WhatsApp
Cloud PBX
Customer IVR
ACD
Call Recordings
Call Whispering
Agent Status
Agent Attendance Time
Sentiment Analysis
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
