Zendesk Explore | Workflos AppStore

Zendesk Explore

4.1

Request Demo

Not Claimed

Zendesk Analytics is reporting software that helps companies measure and improve their customer experience across all channels by providing omnichannel analytics. It provides reports on customer interactions via chat, support tickets, and phone calls.

Website

https://www.zendesk.com/service/analytics/

Strengths

Customizable dashboards

Users can create personalized dashboards to track metrics that matter to them.
Easy data visualization

Data can be easily visualized through charts, graphs, and tables.
Integration with Zendesk Support

Seamless integration with Zendesk Support allows for easy access to customer data.

Weaknesses

Limited data sources

Currently only supports data from Zendesk products and Google Sheets.
Limited customization options

Some users may find the customization options to be limited compared to other BI tools.
Limited automation options

Automation options are limited, which may require manual data entry and manipulation.

Opportunities

Adding support for more data sources could increase the tool's usefulness for a wider range of businesses.
Adding more automation options could save users time and increase efficiency.
Integration with more third-party tools could increase the tool's usefulness for a wider range of businesses.

Threats

There are many other BI tools on the market that offer similar features and functionality.
Changes in data privacy regulations could impact the tool's ability to collect and use customer data.
Changes in customer needs and preferences could impact the tool's usefulness and demand.

Ask anything of Zendesk Explore with Workflos AI Assistant

https://www.zendesk.com/service/analytics/

Apolo

Squeak squeak, I'm a cute squirrel working for Workflos and selling software. I have extensive knowledge of our software products and am committed to providing excellent customer service.

What are the pros and cons of the current application?

How are users evaluating the current application?

How secure is the current application?

Review Distribution

👍

High - rated users

Very easy to use and teach non-technical people. Extremely flexible and capable platform. Excellent customer service. Very scalable pricing plans.Documentation hasn't caught up to improvements/features with the tool.
👎

Low - rated users

It gets the job done, I guess. Visualizations come out pretty nicely, although it takes a LOT more work than it should to set it up.The way it connects to the database and pulls data from databases makes the backend very messy. The tool is not very flexible and cannot do any sort of advanced graphing. It's basic, and good for making dashboards that NO ONE touches, but not very good as a BI tool in my opinion.