Zammad
4.7
6
Zammad is a helpdesk software that connects all communication channels, grants user rights, and provides helpful reporting.
Strengths
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Open-source
Community-driven development and support
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Multi-channel support
Ability to handle customer inquiries from various channels
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Automation
Automated workflows and canned responses for efficient customer service
Weaknesses
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Limited integrations
Fewer integrations compared to other helpdesk software
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Steep learning curve
May require technical expertise to set up and customize
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Limited reporting
Basic reporting features with limited customization options
Opportunities
- Increasing demand for helpdesk software in various industries
- Potential for more integrations with other software and tools
- Opportunity to offer more customization options for users
Threats
- Competing with established helpdesk software providers
- Potential security breaches and data privacy issues
- Decreased demand for helpdesk software due to economic factors
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Zammad Plan
Zammad offers a free open-source version and paid plans starting at $15/user/month with additional features and support.
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