Ytel | Workflos AppStore

Ytel

3.8

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Ytel offers sales dialer software, Branded Caller ID, embeddable webphone, and workflows to help businesses efficiently contact leads and increase answer rates. Their software allows for easy integration with CRM systems and offers omnichannel communication and programmable SMS. Ytel is 100% cloud-based and has been rated #1 in support for 2022.

Website

https://ask.ytel.com/api-demo-dev

Strengths

Omnichannel communication

Ytel offers a variety of communication channels including voice, SMS, email, and chat.
Automation

Ytel's platform allows for automation of communication workflows, saving time and increasing efficiency.
Scalability

Ytel's platform can scale to meet the needs of businesses of all sizes.

Weaknesses

Limited integrations

Ytel's platform has limited integrations with other software and tools.
Pricing

Ytel's pricing may be higher than some competitors in the market.
Complexity

Ytel's platform may be complex and difficult to navigate for some users.

Opportunities

Ytel could expand its integrations with other software and tools to increase its market reach.
Ytel could expand its platform to serve businesses in other countries.
Ytel could integrate AI technology to enhance its automation capabilities.

Threats

Ytel faces competition from other SaaS communication platforms in the market.
Changes in regulations related to communication and data privacy could impact Ytel's platform.
An economic downturn could impact businesses' ability to invest in communication technology, including Ytel's platform.

Ask anything of Ytel with Workflos AI Assistant

https://ask.ytel.com/api-demo-dev

Apolo

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Review Distribution

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High - rated users

This has been an excellent experience, with a UI that's easy to use and full of features. Reports are powerful and our outbound calls have become nearly effortless.There are no major cons with the software that we've experienced, so we're extremely satisfied. We experience minor delays when hanging up with callers but the delay is so minimal we never notice. Otherwise, all network interations are immediate.
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Low - rated users

I don't really like anything about this software.Almost everything. The interface is clunky and full of issues. Simple tasks that should all be in one area are instead spread out among different locations in the interface. Their support is awful and will blame every issue on your network or computers even before they know any details on your pc or connection. Calls get crossed with other lines sometimes. Some settings just don't work at all and the documentation explaining them is also wrong. You can really tell their whole system needs a complete overall but they dont seem interested in fixing anything.