yoummday
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yoummday is a SaaS platform that offers a comprehensive outsourcing software solution for companies. It combines workforce recruitment, training, scheduling, and management with a CX marketplace, providing access to a global workforce of freelance customer care and sales professionals. The platform includes a global marketplace of over 8,500 vetted and verified freelance CX professionals, freelancer recruitment, training and coaching, quality management, workforce management, and contracts with freelancers. It offers two delivery models: self-service and managed service. The platform is scalable, affordable, and has a positive environmental and social impact. It integrates with all popular systems and architectures, is secured by three-factor biometric identification, and includes automation tools for improved efficiency. The platform includes recruiting and training, telephony/vACD, security and data protection, workforce management, quality management, billing and collection, and compliances and data protection.
Strengths
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Ease of use
Intuitive interface and simple navigation
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Flexibility
Customizable features and integrations
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Affordability
Competitive pricing for small businesses
Weaknesses
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Limited features
May not have all the functionality of larger competitors
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Limited customer support
May not have 24/7 support or dedicated account managers
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Limited scalability
May not be suitable for larger businesses with complex needs
Opportunities
- Increasing demand for remote work solutions
- Opportunities to partner with other SaaS providers or complementary businesses
- Potential to expand into new markets
Threats
- Competing with larger, established players in the market
- Decreased demand due to economic recession or instability
- Increased scrutiny and regulations around data privacy and security
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https://www.yoummday.com/
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yoummday Plan
Yoummday offers a freemium pricing strategy with basic features for free and premium features for $9.99 per month.
Self-Service
Pay As You Go
Per Month
Pay per performance. You only pay the productive time of the agent. No software fees, no payment for idle times.
Within the Self-Service your team carries out:
Recruitment
Training & coaching
Quality management
Workforce management
Price negotiations with talents
Contracts with talents
Managed Service
Pay As You Go
Per Month
Pay per performance. You only pay the productive time of the agent. No software fees, no payment for idle times.
Within the Managed Service yoummday carries out:
Recruitment
Training & coaching
Quality management
Workforce management
Price negotiations with talents
Contracts with talents
English-Speaking Sales Agent
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1 pay per minute/event per agent Per Month
Pay per performance. You only pay the productive time of the agent. No software fees, no payment for idle times.
C2 Language Ability
2+ Year's Experience (min.)
Cultural Alignment
Strong Motivation
NPS Rating of 70
English-Speaking Customer Service Agent
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1 pay per minute/event per agent Per Month
Pay per performance. You only pay the productive time of the agent. No software fees, no payment for idle times.
C2 Language Ability
2+ Year's Experience (min.)
Cultural Alignment
Strong Motivation
NPS Rating of 70