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Personalization
Ability to personalize content for individual users
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Ease of Use
Intuitive and user-friendly interface
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Real-time Analytics
Provides real-time data and insights
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Limited Integrations
Integration with limited third-party tools
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Pricing
Relatively expensive compared to competitors
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Customization
Limited customization options
- Opportunity to expand into new markets
- Opportunity to add new features and functionalities
- Opportunity to form partnerships with complementary tools
- Intense competition from established players and new entrants
- Increasing concerns around data privacy and security
- Potential impact of economic downturn on customer spending
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https://www.wunderkind.co/Review Distribution
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High - rated users
I loved the full service nature of the relationship along with the knowledge and capabilities of the team.I would have liked some self service aspects, especially when SLAs grew.
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Low - rated users
Every part of working with Wunderkind and their management team ([SENSITIVE CONTENT], [SENSITIVE CONTENT] and [SENSITIVE CONTENT]) was difficult.1. Customer Service - Our account manager was really challenging to work and eventually left the company while we were still a customer. 2. Management - If you have an issue and need to speak with management ([SENSITIVE CONTENT] and [SENSITIVE CONTENT]), they will not listen to you. They will not hear your complaints and do something proactive about it. Instead, when you try to cancel the service, they will send you a bill for $35,000. 3. Their tool is buggy - And they've been providing exit intent software services for over a decade. During our 2021 Black Friday sale their tool went down for over 50 hours resulting in a loss of an estimated $150,000 in revenue $1,000,000+ in brand equity. Additionally, we had other issues with their tool not showing properly to anyone. Our own team members had trouble seeing the pop up. We later learned that the pop up was shown to only 3,000 users over a period of a month, when we receive 3,000 visits per day.