DecisionBrain Workforce Optimizer leverages proprietary mathematical models to address strategic workforce capacity planning issues, such as: what is the ideal workforce size and shift configuration? What skillsets should employees have? Where should they be located? What workload should be self-delivered and what subcontracted? By applying advanced optimization techniques, our solution identifies the optimal workforce size necessary to deploy expected workload and proposes changes to the teams’ structure. It also defines the ideal skillset and shift structure needed to improve productivity and identifies opportunities of internalizing currently subcontracted workload.