Webex Experience Management | Workflos AppStore

Webex Experience Management

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Cisco's Webex Experience Management is a Customer Experience Management (CEM) platform that uses a journey-based approach, integrations, and predictive analytics to help organizations listen and respond to customers. It enables quick deployment, real-time insights, and improved business outcomes.

Website

https://www.cisco.com/go/endpoint

Developer

Cisco

HQ Location

San Jose, CA

Year Founded

1984

Number of Employees

97,586

Twitter

@CiscoSecure

Strengths

Ease of use

Intuitive interface and simple navigation
Real-time feedback

Instant feedback and analytics for quick decision-making
Customizable surveys

Ability to create tailored surveys for specific needs

Weaknesses

Limited integrations

Integration options are limited compared to competitors
Pricing

Pricing is higher than some competitors
Limited reporting options

Reporting options are limited compared to competitors

Opportunities

Opportunity to expand into new industries and markets
Opportunity to form partnerships with other software providers for increased integration options
Opportunity to add new features and functionality to stay competitive

Threats

Competition from established players in the market
Potential impact of economic downturn on customer spending
Increased focus on data privacy and security may impact customer trust

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https://www.cisco.com/go/endpoint

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