w3bCRM is a SaaS platform that offers contact database, sales and project management, email marketing, and invoicing functionality for small and mid-size businesses. It allows users to record information about prospects, track follow-ups, define and map lead territories, and create visuals to highlight channel performance. The project management functionality enables users to define projects, assign tasks, and send invoices. Additionally, w3bCRM provides marketing tools such as newsletters and email campaigns. Users can download reports in CSV format.