Vtiger Help Desk | Workflos AppStore

Vtiger Help Desk

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Vtiger's Help Desk Edition is a SaaS solution that helps small and medium-sized businesses provide better customer support by consolidating and centralizing support requests from multiple channels. It automatically transforms them into cases in its case management tool, linking to related CRM contacts, and correspondence, notes, projects, and other related objects. The support edition's SLAs can be customized and applied based on rules to ensure that all cases are addressed in an appropriate amount of time. Insights and reporting tools help managers identify bottlenecks in the case pipeline, from overworked reps to slow customer responses. An FAQ that's buildable from cases ensures and accessible to customers ensures no wasted time.

Website

http://www.vtiger.com

Developer

Vtiger

HQ Location

Cupertino, California

Year Founded

2004

Number of Employees

169

Twitter

@vtigercrm

Strengths

Customizable workflows

Allows for tailored processes to fit specific business needs
Multi-channel support

Enables support through various channels such as email, phone, and social media
Automation capabilities

Automates repetitive tasks to increase efficiency and productivity

Weaknesses

Limited reporting options

Reporting features are not as robust as other help desk software
Steep learning curve

May take some time for users to fully understand and utilize all features
Limited integrations

Integrations with other software may be limited or require additional customization

Opportunities

Can be used by businesses in various industries and markets
Opportunity to expand integrations with widely used software such as Salesforce or HubSpot
Potential to enhance reporting capabilities to better meet user needs

Threats

May face competition from well-known and established help desk software providers
A recession or economic downturn could lead to decreased demand for help desk software
Data breaches or security concerns could lead to decreased trust in the software and company

Ask anything of Vtiger Help Desk with Workflos AI Assistant

http://www.vtiger.com

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Review Distribution

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Low - rated users

Customers in the low-rated segment have expressed dissatisfaction with the product. They have reported issues with the user interface, customer support, and pricing. Some customers have also mentioned that the product lacks certain features and is not customizable enough.

Vtiger Help Desk Plan

Vtiger Help Desk offers a free version with basic features and paid plans starting at $15/user/month with advanced features.

Help Desk Free $ FREE Up to 10 users free forever

For a full list of features, see
the complete pricing table Manage contacts Manage cases Knowledge base Email to ticket Automate workflows Reporting Service-level agreements

Help Desk Starter $ 10 / user / month (annually)

Or $14 / user / month (monthly)

For a full list of Helpdesk features, see
the complete pricing table Everything in Help Desk Free + Customer portal Web-to-ticket Make, receive, & record calls Share documents Schedule workflows

Help Desk Professional $ 20 / user / month (annually)

Or $28 / user / month (monthly)

For a full list of Helpdesk features, see
the complete pricing table Everything in Help Desk Starter + Support insights Twitter integration Custom modules & records Webhooks