VQ Online
4.7
7
VQ Online™ is a SaaS product that streamlines the QA process for contact centers across channels and functions. It is suitable for large, multi-site, multi-channel centers as well as small, single-site centers. The product is highly secure and SOC Type II compliant, with a flat rate pricing of $2500 USD and no individual user fees.
Strengths
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User-friendly interface
Easy to navigate and use
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Customizable reports
Allows users to create reports tailored to their needs
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Real-time data
Provides up-to-date information
Weaknesses
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Limited integrations
Does not integrate with many other software programs
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Limited features
Does not offer as many features as some competitors
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Limited customer support
Customer support is only available during certain hours
Opportunities
- Could increase market share by integrating with more software programs
- Could attract more customers by adding more features
- Could improve customer satisfaction by offering round-the-clock support
Threats
- Facing competition from other SaaS products in the market
- Could see a decrease in demand during an economic recession
- Could lose customer trust and business due to security breaches
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VQ Online Plan
VQ Online offers a tiered pricing strategy with three versions, ranging from $19 to $99 per month, with increasing features.
Flat Rate, All Inclusive, Unlimited Users
2
Per Month
We like to keep things simple. One predictable price for all your QA needs. $2500 per month for as many users as you need. Nice!
Unlimited users
All-inclusive quality assurance across 4 channels
Customizable scorecards
Online, real-time reporting
SOC Type II / PCI / HIPPAA security hosted in Canada or the USA
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
