Voiptime Cloud
4.7
93
Voiptime Contact Center is a cloud-based call center solution for medium businesses and enterprises that processes client requests across all communication channels and manages call center operations in one platform.
Strengths
-
Affordable pricing
Voiptime Cloud offers competitive pricing compared to other SaaS providers.
-
Ease of use
The platform is user-friendly and easy to navigate, making it accessible to users of all skill levels.
-
Customizable features
Voiptime Cloud allows users to customize their experience with a variety of features and integrations.
Weaknesses
-
Limited integrations
Voiptime Cloud has fewer integrations compared to other SaaS providers, which may limit its functionality for some users.
-
Limited reporting capabilities
The platform's reporting capabilities are limited, which may make it difficult for some users to track and analyze data.
-
Limited customer support
Voiptime Cloud's customer support options are limited, which may make it difficult for users to get help when they need it.
Opportunities
- Voiptime Cloud has the opportunity to expand its integrations to offer more functionality to users.
- The platform has the opportunity to expand its reporting capabilities to provide more insights to users.
- Voiptime Cloud has the opportunity to expand its customer support options to provide better assistance to users.
Threats
- Voiptime Cloud faces competition from other SaaS providers in the market.
- An economic downturn could impact Voiptime Cloud's customer base and revenue.
- Security concerns could impact user trust in the platform and lead to a loss of customers.
Ask anything of Voiptime Cloud with Workflos AI Assistant
http://www.voiptimecloud.com
Apolo
Squeak squeak, I'm a cute squirrel working for Workflos and selling software.
I have extensive knowledge of our software products and am committed to
providing excellent customer service.
What are the pros and cons of the current application?
How are users evaluating the current application?
How secure is the current application?
Sign up for free
Voiptime Cloud Plan
Voiptime Cloud offers a flexible pricing strategy with three versions, starting at $25 per user per month, with additional features at higher tiers.
Voiptime Contact Center
70
user/month (billed monthly)
All-in-one contact center software for multichannel customer interactions
(for teams from 3 up to 600)
Multichannel communication (voice, email, robocalls, web chat, web callback)
ACD routing
Inbound and outbound IVR
Call script builder
Advanced call center reporting
Quality management
Custom API and Iframe integration
Support 8/5
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
