VoiceOps
4.7
12
VoiceOps is a coaching enablement solution for call centers that helps companies achieve higher ROI by making coaches more effective. It drives lasting behavior change among reps at scale that leads to higher conversion rates, reduced attrition and ramp time, and a more consultative experience for customers. It works with leading companies in various industries.
Strengths
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Automated call analysis
VoiceOps uses AI to analyze calls and provide insights
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Real-time feedback
VoiceOps provides feedback to agents during calls to improve performance
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Customizable metrics
Users can create their own metrics to track and analyze
Weaknesses
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Limited integrations
VoiceOps has limited integrations with other software
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No live monitoring
VoiceOps does not offer live monitoring of calls
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Limited language support
VoiceOps only supports English language calls
Opportunities
- VoiceOps can expand to non-English speaking markets
- VoiceOps can integrate with more software to provide a more complete solution
- VoiceOps can add live monitoring to its features
Threats
- There are other call analysis software providers in the market
- A recession or economic downturn could reduce demand for VoiceOps
- Changes in regulations around call recording and analysis could impact VoiceOps
Ask anything of VoiceOps with Workflos AI Assistant
http://www.voiceops.com
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VoiceOps Plan
VoiceOps offers three pricing plans starting at $35 per user per month, with increasing features such as real-time coaching and AI-powered insights.