VoiceOps
4.7
12

Not Claimed

VoiceOps is a coaching enablement solution for call centers that helps companies achieve higher ROI by making coaches more effective. It drives lasting behavior change among reps at scale that leads to higher conversion rates, reduced attrition and ramp time, and a more consultative experience for customers. It works with leading companies in various industries.
Developer
VoiceOps
HQ Location
San Francisco, California
Year Founded
2016
Number of Employees
11
Twitter
Strengths
  • Automated call analysis

    VoiceOps uses AI to analyze calls and provide insights

  • Real-time feedback

    VoiceOps provides feedback to agents during calls to improve performance

  • Customizable metrics

    Users can create their own metrics to track and analyze

Weaknesses
  • Limited integrations

    VoiceOps has limited integrations with other software

  • No live monitoring

    VoiceOps does not offer live monitoring of calls

  • Limited language support

    VoiceOps only supports English language calls

Opportunities
  • VoiceOps can expand to non-English speaking markets
  • VoiceOps can integrate with more software to provide a more complete solution
  • VoiceOps can add live monitoring to its features
Threats
  • There are other call analysis software providers in the market
  • A recession or economic downturn could reduce demand for VoiceOps
  • Changes in regulations around call recording and analysis could impact VoiceOps

Ask anything of VoiceOps with Workflos AI Assistant

http://www.voiceops.com
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VoiceOps Plan

VoiceOps offers three pricing plans starting at $35 per user per month, with increasing features such as real-time coaching and AI-powered insights.
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