VoiceAnalytics
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VoiceAnalytics is a voice and data analysis platform that uses advanced artificial intelligence technology to process and analyze digitally stored audio and its metadata. It detects emotions, keywords, silence, music, crosstalk, speech rate, and other parameters in each conversation and provides insights in the form of reports, visualizations, and dashboards. Managers can use it to discover and monitor data and quality characteristics for the entire contact center or specific call categories.
Strengths
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Accurate
Provides accurate analysis of voice data
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Real-time
Provides real-time analysis of voice data
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Customizable
Allows for customization of analysis parameters
Weaknesses
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Limited languages
Only supports a limited number of languages
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Expensive
Can be expensive for small businesses
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Requires training
Requires training to use effectively
Opportunities
- Market for voice analytics is growing
- Can be integrated with other software for more comprehensive analysis
- Potential for new features to be added in the future
Threats
- Competition from other voice analytics software
- Concerns over data privacy and security
- Potential for increased regulation of voice data analysis
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https://xdroid.com/voiceanalytics/
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VoiceAnalytics Plan
VoiceAnalytics offers a tiered pricing model with three versions ranging from $49 to $199 per month, each with increasing features and capabilities.
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