Voice of Customer Research (VOC Research)

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VOC Research offers Win/Loss and Customer Satisfaction interviews and analysis to help B2B customers increase revenue and retain customers. They specialize in pre-scheduled conversations with customers and provide actionable intelligence and recommendations for future success. Their services provide a high ROI for a fair price.

Website

https://www.voc-research.com

Developer

VOC Research

HQ Location

Shelburne, VT

Number of Employees

Strengths

Actionable insights

Provides actionable insights to improve customer experience
Real-time feedback

Provides real-time feedback from customers
Customizable surveys

Allows for customizable surveys to fit specific business needs

Weaknesses

Limited sample size

May have a limited sample size depending on the size of the customer base
Requires customer participation

Relies on customers to participate in surveys
May not capture all feedback

May not capture feedback from customers who choose not to participate in surveys

Opportunities

Opportunity to integrate with other tools such as CRM or marketing automation software
Opportunity to expand into new markets or industries
Opportunity to improve data analysis and reporting capabilities

Threats

Competition from other VOC research tools
Threat of low customer engagement and participation in surveys
Threat of data privacy concerns and regulations

Ask anything of Voice of Customer Research (VOC Research) with Workflos AI Assistant

https://www.voc-research.com

Apolo

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