VoiceAnalytics is a speech analytics solution that uses AI and machine learning algorithms to process speech-to-text with high accuracy and recognize keywords in calls. It has an offline and real-time modality, with the latter supporting agents during conversations and recommending best next actions. The system architecture allows integrations with other CRM systems and the results of NPS or CSAT scores. It has different modules that measure customer experience and agent performance, allowing for action to be taken to guarantee the best quality in customer service. The platform also has a GDPR module that automatically eliminates calls with sensitive information that do not comply with data protection and PCI laws.