Awaken Conversations is a voice, speech and text analytics platform for contact centres that combines voice and speech analytics to enable deep analysis of interactions between agents and customers. It helps to reduce unnecessary calls, monitor compliance, manage quality assurance, and increase the opportunity to make a great impression on customers. The platform features language analysis, behavioural analysis, integrations, and continuous improvement. Benefits include increasing sales conversion rates, automating quality assurance, managing risk and compliance, identifying actionable improvements, measuring customer experience and satisfaction, understanding why customers are contacting, proactively managing employee wellbeing, and reducing sickness and improving employee retention.