Vocalcom Salesforce Edition
3.9
1
Vocalcom Salesforce Edition is a cloud contact center designed for Salesforce users. It provides real-time access to customer interaction history, routes calls based on Salesforce data, and prioritizes calls from key contacts. The software also includes a smart outbound dialer, reporting & analytics, and omnichannel customer service.
Strengths
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Integration
Seamless integration with Salesforce
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Omnichannel
Supports multiple channels of communication
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Automation
Automates routine tasks for agents
Weaknesses
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Pricing
Relatively expensive compared to competitors
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Customization
Limited customization options
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Learning Curve
Steep learning curve for new users
Opportunities
- Opportunity to gain market share from competitors
- Opportunity to expand into new markets
- Opportunity to innovate and introduce new features
Threats
- Intense competition from established players
- Potential impact of economic downturn on sales
- Potential impact of changing regulations on business
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https://www.vocalcom.com/salesforce-call-center-software/
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Vocalcom Salesforce Edition Plan
Vocalcom Salesforce Edition offers a pay-as-you-go pricing model with features such as omnichannel communication, automation, and reporting starting at $149 per user per month.
SSO Free Forever
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