ViaFlow
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ViaFlow is an omnichannel platform that manages synchronous and asynchronous channels, including voice, web callback, live chat, email, SMS, social networks, and forms. It allows for processing requests, executing business actions, integrated CTI, pause or transfer calls, outgoing calls, and post-coding for analysis.
Strengths
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Automation
Automates workflows and processes
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Customization
Highly customizable to fit specific business needs
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Integration
Integrates with other software and tools
Weaknesses
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Pricing
Pricing may be too high for small businesses
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Learning Curve
May have a steep learning curve for some users
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Limited Features
May not have all the features some businesses need
Opportunities
- Growing market for workflow automation software
- Opportunities for partnerships with other software providers
- Opportunities to expand into new markets and industries
Threats
- Competition from other workflow automation software providers
- Potential impact of economic downturn on software sales
- Potential security threats and breaches
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ViaFlow Plan
ViaFlow offers a tiered pricing strategy with three versions, starting at $29/month, increasing in features and price up to $99/month.
SSO Free Forever
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