Viable
4.5
4
Viable is an AI-powered analysis tool that helps businesses gather, analyze, and share customer feedback to improve their products and services. Their Generative Analysis™ provides advanced sentiment analysis and topic modeling to give businesses a holistic understanding of their customers' experiences and pain points. The platform is accessible to businesses of all sizes and industries and aims to help them improve customer experience, increase loyalty, and drive growth.
Strengths
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Intuitive UI
Easy to use interface for non-technical users
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Powerful analytics
Provides detailed insights and data visualization
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Customizable workflows
Allows users to tailor the software to their specific needs
Weaknesses
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Limited integrations
Does not integrate with as many third-party tools as competitors
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No mobile app
Lacks a mobile app for on-the-go access
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No free trial
Does not offer a free trial for potential customers
Opportunities
- Could increase market share by adding more integrations
- Could attract more users by developing a mobile app
- Could increase value proposition by partnering with other SaaS tools
Threats
- Facing competition from established players in the market
- Could see decreased demand in the event of an economic downturn
- Could lose customers due to security breaches or data privacy concerns
Ask anything of Viable with Workflos AI Assistant
https://www.askviable.com
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Viable Plan
Viable offers a tiered pricing model with three versions, starting at $29/month, $99/month, and $249/month, each with increasing features.
Startup
Free Trial
For early-stage businesses looking to understand qualitative data from a few key sources.
Up to 1,000 datapoints*/month
Unlimited seats & data sources
Hundreds of data integrations
Data ingestion API access
Best-in-class email & live chat support
Dedicated onboarding
Growth
Free Trial
For growing companies who want to iterate product, CX, or employee programs using their feedback.
Up to 5,000 datapoints*/month
Unlimited seats & data sources
Hundreds of data integrations
Data ingestion API access
Best-in-class email & live chat support
Dedicated onboarding