VI Service Desk
4.9
1
VI Service Desk is an IT asset management software that includes a Knowledge Base, Lotus Notes Client, in-depth reporting, multi-tier escalation, and hardware and software asset management. It is designed to efficiently manage resources and resolve problems quickly and effectively.
Strengths
-
Customizable workflows
Ability to create and modify workflows to fit specific business needs
-
Integrations
Seamless integration with other tools and systems
-
Reporting and analytics
Robust reporting and analytics capabilities to track performance and identify areas for improvement
Weaknesses
-
Limited automation
Limited automation capabilities compared to other service desk solutions
-
Complex setup
Setup and configuration can be complex and time-consuming
-
Limited mobile app
Mobile app is limited in functionality compared to desktop version
Opportunities
- Opportunity to expand integrations with other popular tools and systems
- Opportunity to incorporate AI and automation capabilities to improve efficiency and reduce manual work
- Opportunity to improve mobile app functionality and user experience
Threats
- Competition from other service desk solutions with more advanced features and capabilities
- Increased focus on security and data privacy may lead to more stringent requirements and regulations
- Economic downturn or recession may lead to decreased demand for service desk solutions
Ask anything of VI Service Desk with Workflos AI Assistant
https://www.velocityintegrations.com/
Apolo
Squeak squeak, I'm a cute squirrel working for Workflos and selling software.
I have extensive knowledge of our software products and am committed to
providing excellent customer service.
What are the pros and cons of the current application?
How are users evaluating the current application?
How secure is the current application?
Sign up for free
VI Service Desk Plan
VI Service Desk offers a tiered pricing model based on the number of users, starting at $15/user/month for the basic version.
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
