Verint® Back-Office Workforce Management™ is a suite of solutions that helps improve speed, accuracy and efficiency of customer supporting, back-office functions. They can capture real-time data to create visibility across teams and optimize processes AND the workforce – both human and digital. Improving the productivity of your people and streamlining your end-to-end processes may result in ROIs like: • Reduction in backlogs • Lift in capacity • Cost savings • Faster turnaround times • Reduction of overtime spend • Improved SLA achievement • ...and more! Verint Back-Office Workforce Engagement solutions include: • Operations Visualizer • Operations Productivity • Operations Manager • Performance Management • Desktop and Process Analytics • Intelligent Interviewing • Knowledge Management Verint Workforce Management for Back Office solutions help optimize the performance of your greatest asset – your employees – to reduce costs while improving CX.