Verint Real-Time Agent Assist is an innovative solution that can listen to customer calls as they happen and automatically identify opportunities to guide interactions toward better outcomes for your customers and organization. The solution uses Verint’s advanced speech analytics engine that is fast and accurate to notify and assist employees and supervisors to handle calls more effectively. Organizations can leverage Verint Real-Time Agent Assist regardless of their contact center environment, as the solution can run both in the cloud or on-premises as needed.