Verint Messaging | Workflos AppStore

Verint Messaging

4.3

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Verint Messaging is a digital customer engagement solution that integrates messaging into the customer journey and facilitates conversations with customers via messaging and social channels. It combines agent and virtual assistant response, workforce automation, resolution management, chatbot development, and enterprise-grade analytics. Verint Messaging supports a broad set of messaging and social channels, including WhatsApp, Messenger, Instagram, Apple Business Chat, Google's Business Messaging, Twitter Direct Message, WeChat, SMS, Instagram ads, Facebook, Twitter, YouTube, Google My Business Reviews, and Google Play Store reviews. Customers reported outstanding ROIs, including a reduction in cost per contact, average handling time, and a lift in average order value. Verint Messaging is formerly known as Conversocial and is part of the Digital-First Engagement portfolio on the Verint cloud platform.

Website

https://www.verint.com/

Developer

Verint

HQ Location

Melville, New York

Year Founded

1994

Number of Employees

3,940

Twitter

@Verint

Strengths

Efficient Communication

Allows for quick and easy communication between team members and customers.
Automated Responses

Provides automated responses to frequently asked questions, saving time and effort.
Analytics

Provides detailed analytics on customer interactions, allowing for better decision making.

Weaknesses

Limited Integrations

May not integrate with all necessary software and tools.
Limited Customization

May not allow for extensive customization to fit specific business needs.
Cost

May be expensive for small businesses or startups.

Opportunities

Can increase efficiency and productivity for businesses with high volume of customer interactions.
Can improve customer satisfaction by providing quick and accurate responses.
Can expand to new markets and industries with the right marketing and sales strategies.

Threats

May face competition from other messaging software providers.
May face security threats and breaches, potentially damaging customer trust.
May face regulatory challenges and compliance issues in certain industries.

Ask anything of Verint Messaging with Workflos AI Assistant

https://www.verint.com/

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