Choosing the right speech recognition engine is at the heart of every Voice AI solution. With customers calling your contact center in many languages, and then with different dialects and accents to add an additional layer of complexity – the importance of high accuracy cannot be underestimated. If you are using speech recognition to transcribe calls, to help with personalization and quality assurance, or if your focus is helping your customers to self-serve, voice commands are being used to help with call automation. Speech recognition must understand your customer and it’s vital that your customer is understood the very first time. If they keep having to repeat themselves, this will mean a dropped call and a frustrated customer. Multiply this issue by the thousands of calls in a call center, and your speech recognition solution has to have very high levels of accuracy, as this is the core of a successful Voice AI automation and transcription solution. Verbio is known for obtaining the highest levels of 95%+ accuracy rates with our speech recognition. Verbio’s offering is different because although we offer out of the box products, it is the customization part that really gets these high levels of accuracy. We have been specialists in speech recognition for over 20 years and our customization is not only on the engineering side but also on the linguistic side. All our technology is built in-house – meaning we have complete control and a quicker time to market.