Truly listen, accurately understand and efficiently respond to your customers with our NLU technology. Having the right Natural Language Understanding (NLU) – is the difference of your customer staying on the call or hanging up. Whether you get that call retention or not. If your solution is not understanding what the customer is saying, then ultimately the accuracy rate will be low, and the response to the customer will not make sense. So why would they want to use this type of self-service, if it adds even more frustration than holding for a human agent? Ensuring a customer is accurately understood and that a call is routed efficiently, is a crucial, complicated part of the call automation process. Verbio’s NLU is known for obtaining the highest levels of accuracy rates for recognising intent, which is crucial when choosing who you trust with the cognitive brain of your Voice AI solution.