VCC Live | Workflos AppStore

VCC Live

4.6

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VCC Live is a cloud contact center solution provider that offers a fully customizable platform to help clients level up their unique capabilities. They have a 90+ Net Promoter Score across their 400 global clients and offer channels such as voice, email, SMS, live chat, WhatsApp, and Messenger. Their platform also includes features such as predictive dialer, VCC Live Pay, interactive voice response, live dashboards, automatic call distribution, and voicemail detection.

Website

https://vcc.live/call-center

Strengths

Omnichannel support

Supports multiple communication channels
Advanced reporting

Provides detailed analytics and reporting
Customizable workflows

Allows for tailored workflows to fit specific business needs

Weaknesses

Limited integrations

Integrates with a limited number of third-party tools
Steep learning curve

May require significant training to fully utilize all features
Higher pricing

Pricing may be higher compared to other similar products

Opportunities

Potential to expand integrations with more third-party tools
Opportunity to expand globally and reach new markets
Potential to integrate AI technology for enhanced automation and efficiency

Threats

Growing number of competitors in the market
Potential impact of economic downturn on customer demand
Potential impact of changing data privacy regulations on product features and functionality

Ask anything of VCC Live with Workflos AI Assistant

https://vcc.live/call-center

Apolo

Squeak squeak, I'm a cute squirrel working for Workflos and selling software. I have extensive knowledge of our software products and am committed to providing excellent customer service.

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