Review Distribution

• 👍

  High - rated users

  UJET has been a strong partnership for Bark. They have allowed us to not only improve our internal agent experience but also put us in a better position to serve our customers. It is really exciting to be affiliated to a business that is forward thinking, and pushing improvements to offer better mobile omni experiences.

• 🤔

  Average - rated users

  UJET is a simple phone application that can be useful and easy to use. It provides a nice UI that doesn't contain a lot of buttons that can, sometimes, complicate user interaction. I've used this product as both a call receiver and as a manager. It provides several insights that can help track call information and keep tabs of everything that is going on.There were several times when calls would glitch out and you wouldn't know what exactly happened. Sometimes, agent's could disconnect their PCs and UJET would only recognize this as an "unknown" error but couldn't further identify what happened. Other times, as a manager who would listen to ongoing calls, it would be a common event that calls got disconnected from my end and I couldn't listen to them for a couple of seconds; nothing major but definitely annoying.

• 👎

  Low - rated users

  UJET offers integration with CRM solutions, multiple channels for customer support, Interactive Voice Response (IVR), and a robust reporting system.The connection is very unstable, which leads to significant disruptions in service, long wait times for customers, and frustration for both customers and agents. The instability of the connection could also impact the quality of the calls. Additionally, the application doesn't always ring when it should, which results in missed calls and unhappy customers. Poorly designed widgets are also a concern.

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