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Ease of use
Intuitive interface and simple navigation
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Customization
Ability to create and tailor training content to specific needs
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Collaboration
Facilitates team collaboration and knowledge sharing
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Pricing
Relatively expensive compared to other similar products
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Limited integrations
Integration options are limited compared to other similar products
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No mobile app
Lack of a mobile app limits accessibility and convenience
- Opportunity to expand into new markets and industries
- Potential for partnerships with other SaaS companies to increase integration options
- Opportunity to add new features and functionality to stay competitive
- Intense competition from other similar products in the market
- Potential impact of economic downturn on customer spending and adoption
- Growing concerns around data privacy and security could impact customer trust
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Review Distribution
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High - rated users
Trainual is a great idea and has several successful functions. It allows businesses to save time by having a program that is able to store several videos and passages that explain how to complete certain tasks or use different applications. It allows businesses to update information as new things arise or update, which is extremely effective for a business as times change frequently.
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Average - rated users
Trainual is a great solution where we can document all the processes and policies in one place. Whenever a team member has a question about a process or policy, it's easy to just send the link to the Trainual that documents that process. I love the ability to add videos, external links, and quizzes to ensure understanding.Formatting is difficult to use. For example, users are not able to edit their own typefaces or sizes of text, which is necessary when trying to organize things effectively. Also, when copy and pasting text, the format totally changes and does not resemble what was copied. This adds several minutes onto accomplishing a task, as you have to go back in and change the formatting several times in order to get it to look the way that you want. Functions are difficult to use. For example, we have been using the embedding feature through Vimeo. This took several hours to try to get all of the videos embedded because the page kept crashing and would not load the videos. The videos were about 30 seconds to 2 minutes long, so not long at all. I had to log out and in several times to get some of the videos to load properly. This took several hours of time which was extremely frustrating and inconvenient. This is an essential feature for our business as we are teaching employees how to complete different tasks or use certain applications. The customer service chat function is difficult to use. I appreciative the quick response from agents I have spoken to from Trainual, but it is often times difficult to type out issues in a chat. I think it would be much more effective to have a Customer Service number in which users can call and be able to talk and explain their issues.
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Low - rated users
Trainual has helped us to have one source of training information that we can all reference.This is less about Trainual itself and more about a recommendation for the way you set things up. I would recommend having one Admin who can manage the information. Things used to be more organized, but then we added additional teams to our account and they got a bit mixed up.
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