Review Distribution

• 👍

  High - rated users

  Having everything integrated in one system has radically improved our working processes. I have a very small team and reducing our admin load means we can spend more of our time doing the really important stuff like meeting donors and creating inspiring campaigns - which is also what we enjoy most.We probably weren't fully prepared for the workload involved in verifying new members to the online community and this has made us review exactly when we fully launch the portal to our whole alumni community.

• 🤔

  Average - rated users

  Record filter options + galleries interface.Design hub for newsletters is a bit clunky.

• 👎

  Low - rated users

  Their customer support is outstanding. We picked ToucanTech because of their functionality: comms, database, events, fundraising/donor management, membership management and website...all in one. We are staying with them because of how easy and painless implementation was and how helpful and responsive their customer support is.I don't think there is anything I dislike strongly about ToucanTech. Of course no software can do everything well -- so there have been things that we have been stuck on, but we've worked with ToucanTech support to either find a workaround in (or outside of) ToucanTech. I know that some folks might think the design of the website is limiting, but I would respond to hire a better graphic designer. Our site is in ToucanTech and our designer was able to learn the system quickly and work within it to create a beautifully designed site. We are an association of designers, so design matters to us.

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