TOPdesk
4.3
78
TOPdesk is a service management solution provider that offers IT, Facilities Management, and HR help desk management for medium to large organizations. Their solution integrates multiple support processes in a single system and can be offered on-premises or as SaaS. TOPdesk has over 25 years of experience, 4,500+ customers worldwide, and offices in 11 countries.
Strengths
-
Customizable
Can be tailored to fit specific business needs
-
User-friendly
Easy to use and navigate
-
Multi-channel support
Supports various communication channels such as email, phone, and chat
Weaknesses
-
Expensive
Higher cost compared to some competitors
-
Limited integrations
Integration options are limited
-
Steep learning curve
May take time for new users to fully understand and utilize all features
Opportunities
- Growing demand for IT service management solutions
- Potential for more integrations with other software and tools
- Opportunity to expand into new global markets
Threats
- Competitors offering similar solutions
- Potential decrease in demand due to economic factors
- Increased focus on data security and privacy may impact customer trust
Ask anything of TOPdesk with Workflos AI Assistant
http://www.TOPdesk.com
Apolo
Squeak squeak, I'm a cute squirrel working for Workflos and selling software.
I have extensive knowledge of our software products and am committed to
providing excellent customer service.
What are the pros and cons of the current application?
How are users evaluating the current application?
How secure is the current application?
Sign up for free
Media
TOPdesk Plan
TOPdesk offers a modular pricing model with three versions (Essential, Professional, and Enterprise) and pricing based on the number of users.
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
