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Open-source
Free to use and modify
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Customizable
Can be tailored to specific business needs
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Multi-channel support
Supports various messaging platforms
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Limited features
Lacks some advanced features compared to other SaaS products
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Requires technical expertise
May be difficult for non-technical users to set up and use
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Limited support
Support options are limited
- Increasing demand for messaging platforms
- Potential to integrate with other business tools
- Opportunity to offer customization services to clients
- Competing with established SaaS products in the market
- Security breaches could damage reputation
- Changes in regulations could impact usage and development
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Review Distribution
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👍
High - rated users
We switched to Tiledesk from Drift, and are not looking back! Tiledesk is more lightweight (better for pagespeed), far, far less expensive, with way better chatbot support.Some of the API docs were slightly out of date when we last checked it, but overall, have minimal complaints.
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🤔
Average - rated users
Email automation, chat bots and CRM is the best part of Tiledesk. A completely agile solution you can see in the market for customer service platform. The process flow is so simple that customers can get their issues raised and sorted quickly.The reporting and analytics part can be a bit modern and customizable. No other major challenges found with the solution. An ideal cost effective customer oriented software solution.
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👎
Low - rated users
Tildesk offers free and powerful chatbots, it is very easy to set up and their customer service is also very responsive in helping us resolve problems.None that I've experienced. Every issue raised was solved.
Tiledesk Plan
