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User-friendly
Easy to use for both customers and agents
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Multi-channel support
Supports live chat, email, and Messenger
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Automation
Automated messages and chatbots available
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Limited customization
Limited options for customizing the chat widget
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Limited integrations
Integrations with other tools are limited
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Limited reporting
Reporting and analytics features are limited
- Increasing demand for live chat and customer support tools
- Opportunity to expand integrations with other tools
- Opportunity to incorporate AI and machine learning for more advanced automation
- Competition from other live chat and customer support tools
- Decreased demand for customer support tools during economic downturns
- Increased concerns over data privacy and security
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Review Distribution
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👍
High - rated users
The app looks great on the outside: email, chat, Facebook messenger, integrations.Array.
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🤔
Average - rated users
Tidio is really easy to use and looks great on the front end. I like that they don't limit the chat interface to a single website, which is great for my specific use case.So far, I do not dislike anything. I haven't had to use customer support. I haven't experienced any technical issues.
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👎
Low - rated users
Tidio is really easy to use and looks great on the front end. The price point is also really good for this option.None mentioned.
Media
Tidio Plan
