Thematic
4.7
34
Thematic uses AI and GPT-4 to turn customer feedback into insights for product, operations, and insights teams. Their AI analyzes feedback across channels to identify pain points and opportunities, and insight experts can guide the AI with business context to improve relevance. Thematic is used by tech giants like Atlassian, LinkedIn, and DoorDash.
Strengths
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Easy to use
Intuitive interface and simple setup process
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Powerful analytics
Advanced sentiment analysis and data visualization capabilities
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Customizable
Flexible options for creating and analyzing surveys
Weaknesses
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Limited integrations
Few options for connecting with other software or platforms
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Price
Relatively expensive compared to some competitors
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Limited language support
Currently only supports English and Spanish
Opportunities
- Potential to attract more customers by adding support for additional languages
- Opportunity to increase functionality by integrating with more software and platforms
- Potential to expand customer base by targeting industries beyond current focus
Threats
- Increasing competition in the survey and analytics software market
- Potential decrease in demand due to economic factors
- Growing concerns about data privacy and security could impact customer trust
Ask anything of Thematic with Workflos AI Assistant
http://www.getthematic.com
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Media
Thematic Plan
Thematic offers a tiered pricing strategy with three versions, Basic, Pro, and Enterprise, with increasing features and pricing.
Starter
2
2 Datasets
Make it easy to analyze feedback from up to two sources of data. Ideal for saving hours of analytics time for NPS and CSAT survey data.
25,000 comments annually
2 data sets
3 user accounts
24 hours professional service
Customer success manager by email
All software features, dataset specific theme discovery and accuracy review, enterprise grade security, existing integrations
Team
3
4 Data sets
Unlock an insights engine, analyzing feedback from several sources empowering multiple teams with insights to improve products, experiences and growth.
50,000 comments annually
4 data sets
8 user accounts
48 hours professional service
All software features, dataset specific theme discovery and accuracy review, enterprise grade security, existing integrations
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