Review Distribution

• 👍

  High - rated users

  Tessitura is a non-profit helping other non-profit organizations. They truly take feedback from end users and improve the software every year. The technical support and world-wide community support is amazing. Everyone is willing to share and help find best solution. Every department is able to work in the same system and get the full picture of each patron. It forces collaboration where silos existed in the past. Security features are robust and easy to manage as an administrator.My current organization is in the middle of implementation. Because the system is so flexible there are times when there are no hard and fast rules of how to set up a process. Everyone uses it differently so that's good and bad. I wish it had facility management capabilities since so many non-profits rely on that for operations.

• 🤔

  Average - rated users

  It modeled our theater layout accurately which allowed for better communication with calling customers who wanted to know where their seats would be in relation to the stage. The way that Tessitura was able to navigate between different ticket prices and package deals made it easier to ensure that the proper pricing was applied for customers seeking to buy different kinds of seating for different performances.Dates could be mixed up easily leading to miscommunication between the seller and the buyer. It can take some time for new ticket sellers to learn the Tessitura system and how to navigate the different pages when they first start out.

• 👎

  Low - rated users

  The integration of ticketing with prospects/donors is alluring, esp. for performance art organizations.This is a ticketing software with a CRM work-around built in. It's confusing, user abusive and extraordinarily expensive. In our town, NPO's had to group together, in one building, where they created a new company that specializes in Tessitura software management. It's a clever use of the software and a business structure. This company then went out and sold it's software services to other performance art organizations as far away as Los Angeles. However, all organizations can see who has who in their database. You can't go into the account, but it becomes readily apparent our prospects and donors are being hit on all the time by all the same organizations. It's tricky. But the fact remains. Tessitura is enormously complex, just to get acknowledgements out is a lot of busy work. When I came on board, the previous development person really used Tessitura as a storage unit and did all the fund raising in Excel and Word. And from a NPO business perspective, once you commit to this software, extraction is basically a blackmail. It costs a fortune to leave it and organizations still have this challenge of ticketing tied to fund raising.

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