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Global Presence
Teleperformance has a strong global presence with operations in over 80 countries.
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Customer Experience Expertise
Teleperformance has extensive experience in providing customer experience solutions to various industries.
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Technology Capabilities
Teleperformance has a range of technology capabilities to support its customer experience solutions.
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High Employee Turnover
Teleperformance has a high employee turnover rate, which can impact the quality of service provided.
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Dependence on Key Clients
Teleperformance is dependent on a few key clients for a significant portion of its revenue.
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Limited Service Offerings
Teleperformance's service offerings are limited to customer experience solutions, which may not meet all the needs of its clients.
- There is a growing demand for customer experience solutions, which presents an opportunity for Teleperformance to expand its business.
- Teleperformance can expand its operations into new markets to increase its global presence.
- Teleperformance can invest in new technology to enhance its service offerings and improve customer experience.
- Teleperformance faces competition from other companies providing customer experience solutions.
- An economic downturn can impact the demand for Teleperformance's services.
- Changes in regulations can impact Teleperformance's operations and increase compliance costs.
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Review Distribution
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👍
High - rated users
N/A
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🤔
Average - rated users
The mid-rated segment includes reviews where the customers liked working with their colleagues but had negative experiences with the management and upper management. They recommend being cautious of the management when considering Teleperformance.
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👎
Low - rated users
The low-rated segment includes reviews where the customers had negative experiences with the company's processes, management, and HR. They found no help from the HR/Manager and had a disgusting and ridiculous experience with upper management. They do not recommend Teleperformance.
Teleperformance Plan
