Telemation
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Telemation is an on-premise CRM solution for call centers that offers its own telephony system and uses CTI to provide advanced call and call routing functions. It offers features like outbound predictive dialing, ACD, and IVR, and integrates with third-party PBX phone systems. Telemation supports remote agents who can operate from home and caters to call centers of all sizes.
Strengths
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Automation
Automates manual processes
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Customization
Highly customizable to fit specific needs
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Integration
Integrates with other software and systems
Weaknesses
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Cost
Can be expensive for small businesses
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Learning Curve
May take time to learn and implement
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Maintenance
Requires ongoing maintenance and updates
Opportunities
- Growing demand for automation software
- Opportunity to expand into new markets
- Opportunity to form partnerships with other software providers
Threats
- Competitors offering similar software
- Potential security risks and breaches
- Changes in regulations and compliance requirements
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Media
Telemation Plan
Telemation offers a tiered pricing strategy with three versions, ranging from $99 to $299 per month, with increasing features.
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