Tele-Support HelpDesk | Workflos AppStore

Tele-Support HelpDesk

Request Demo

Not Claimed

The software allows for Total Support HelpDesk to be run over a network or the internet, with access available on various devices including Windows, MAC, Linux, and mobile devices.

Website

http://resource-dynamics.com

Developer

Resource Dynamics

Strengths

Efficient ticket management

Allows for easy tracking and resolution of customer issues
Customizable workflows

Can be tailored to fit the specific needs of different businesses
Real-time reporting

Provides up-to-date insights into support team performance

Weaknesses

Limited integrations

May not work seamlessly with all other software used by a business
No mobile app

May be inconvenient for support team members who need to access the platform on-the-go
No live chat feature

May not be the best fit for businesses that prioritize real-time communication with customers

Opportunities

Could potentially attract customers in industries beyond its current target market
Could increase its appeal to businesses by integrating with widely-used software
Could make the platform more convenient for support team members

Threats

May struggle to compete with larger, more established helpdesk software providers
Could lead to decreased demand for helpdesk software as businesses cut costs
Could damage the platform's reputation and lead to loss of customers

Ask anything of Tele-Support HelpDesk with Workflos AI Assistant

http://resource-dynamics.com

Apolo

Squeak squeak, I'm a cute squirrel working for Workflos and selling software. I have extensive knowledge of our software products and am committed to providing excellent customer service.

What are the pros and cons of the current application?

How are users evaluating the current application?

How secure is the current application?