Tegsoft Contact Center | Workflos AppStore

Tegsoft Contact Center

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Tegsoft is an omnichannel communications platform that offers voice, SMS, live-chat, chat-bots, email, social media, and other communication channels. It can integrate with all business processes and can be activated in less than 30 minutes. It offers deployment flexibility with three different models: on-premise perpetual, on-premise SaaS, and cloud. Tegsoft is suitable for businesses that offer cloud-powered solutions and aims to improve customer experience through voice and text communication services.

Website

https://tegsoft.com/

Developer

Tegsoft Contact Center

HQ Location

Istanbul

Year Founded

2008

Number of Employees

Twitter

@Tegsoft

Strengths

Omnichannel

Supports multiple communication channels
Scalability

Can easily scale up or down based on business needs
Customization

Highly customizable to fit specific business requirements

Weaknesses

Pricing

Can be expensive for small businesses
Complexity

May require technical expertise to set up and maintain
Integration

May not integrate well with certain third-party applications

Opportunities

Growing demand for omnichannel contact center solutions
Opportunity to expand into new markets
Opportunity to form partnerships with other SaaS providers

Threats

Competitive market with many established players
Potential for increased regulation of contact center operations
Potential impact of economic downturn on business operations

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https://tegsoft.com/

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Tegsoft Contact Center Plan

Tegsoft Contact Center offers a flexible pricing model with various versions and features, starting at $50 per user per month.

Inbound Agent $ 59 1 Seats Per Month

Customer Services Team Inbound Call Management Advanced Agent & Queue Reports Instant Monitoring Panel (Status Panel) Embedded Webphone and Integrated CRM Advanced IVR Voice Recorder - Voice Mail VPOS – Credit Card Payment

Outbound Agent $ 59 1 Seats Per Month

Tele- Sales Teams Preview, Progressive ve Predictive Dialer Embedded Webphone and Integrated CRM Advanced Agent & Campaign Reports IVR Voice Recorder - Voice Mail Campaign Management & Reports VPOS – Credit Card Payment

Blended Agent $ 69 1 Seats Per Month

Customer Services & Tele-Sales Teams INBOUND all features OUTBOUND all features

Omnichanel Agent $ 99 1 Seats Per Month

360 Degree Customer Experience BLENDED all features TEXT BASED all features Requirements Management

Text Based $ 29 1 Seats Per Month